Training for Intervention ProcedureS (TIPS) Certification Practice Exam

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What is the first step in intervention guidelines according to the provided content?

  1. Serve customers regardless of behavior

  2. Observe and decide on an appropriate response

  3. Immediately refuse service to everyone

  4. Consult with other staff before taking action

The correct answer is: Observe and decide on an appropriate response

The first step in intervention guidelines is to observe and decide on an appropriate response. This step is crucial because it involves assessing the situation before taking any action. By observing the behavior of the individual or individuals involved, staff can gather important information that will inform their response. This careful consideration helps to ensure that the intervention is suitable and effective, taking into account the safety of both the staff and other customers. Making a decision based on observation allows staff to tailor their approach to the specific circumstances they are encountering, rather than reacting impulsively or applying a one-size-fits-all method. This fosters a more controlled and informed intervention, which is essential for de-escalation and maintaining a safe environment.

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